Set up “Anywhere Operations” Model in 2021
During 2020, we saw the COVID-19 global pandemic disrupt our client businesses and global economies in unprecedented ways, forcing our clients to rapidly adapt “digital first, remote first” strategy to shape a different type of future. It became clear to us that the traditional operating model needed a reset, not only due to the pandemic but also because technological advances demanded it!
For example, we assisted one of our enterprise clients with the “Return to Work” operating model after its physical offices were closed due to the pandemic for almost 6 months. Using AI and Sensor data (RFID tags), we were able to determine whether employees adhered to company policy of regular hand washing and sanitization. Using Microsoft Azure powered Computer Vision & AI, we were able to determine whether employees adhered to mask protocol and also developed a robust reporting model to analyze the behavioral data collected to continuously improve workplace safety.
We also saw several of our mid-sized and enterprise clients permanently transition to an “anywhere operations” model, allowing key business applications to be securely accessed, delivered and enabled anywhere! As per Gartner, “the model for anywhere operations is digital first, remote first;”. For example, several of our enterprise clients subscribed to KLoBot, a DIY no-code Chatbot Builder Platform, to launch AI chatbots that could handle everything from Employee onboarding and IT support, etc., without any physical interaction. We predict this “anywhere operations” trend to become the default mode of operations for majority of our clients in 2021 and beyond, including digital enhancement of physical spaces.
I want to thank each one of you for making KLST your trusted service provider, vendor, partner, and employer in the year 2020.
KLoBot – Accelerate Digital First, Remote First strategy with AI chatbots
KLoBot is a DIY voice+text Chatbot & Virtual Assistant builder platform that can be used to build, configure, and deploy ‘no-code’ chatbots within minutes. KLoBot platform is robust, secure, and incredibly intelligent designed for business users to create chatbots and deploy easily on your favorite channels along with pre-built connectors SharePoint, iManage, NetDocuments, Elite, SQL Server, ServiceNow, Salesforce, and many more. KLoBot Analytics comes with Governance and Monitoring capabilities to gain user insights and evaluate bot performance.
netDocShare – Live View & Edit NetDocuments within SharePoint, Teams & Web Apps
imDocShare – Live View & Edit iManage content within SharePoint, Teams and Web Apps
Legal101 – A modern ‘intelligent’ Law Firm intranet
Legal101 is currently being used by several small to mid-sized law firms worldwide as their Firm Intranet. With Legal101 firms can deploy a fully responsive mobile-first intranet portal within a couple of weeks that accelerates employee productivity and draws more value out of their investment in SharePoint & Office365.
KLST Customer-Centric Services – Accelerate Digital Transformation
KLST completed 150+ enterprise systems integration projects for over 15 new customers worldwide in 2020.
A year of creating successful customer engagements
List of events we sponsored in 2020:
- ILTAON 2020: The Global Virtual Event
- Innovating Virtually: The Global Virtual Event
- ndElevate: The Global Virtual Connect