Set up “Anywhere Operations” Model in 2021

During 2020, we saw the COVID-19 global pandemic disrupt our client businesses and global economies in unprecedented ways, forcing our clients to rapidly adapt “digital first, remote first” strategy to shape a different type of future. It became clear to us that the traditional operating model needed a reset, not only due to the pandemic but also because technological advances demanded it!

For example, we assisted one of our enterprise clients with the “Return to Work” operating model after its physical offices were closed due to the pandemic for almost 6 months. Using AI and Sensor data (RFID tags), we were able to determine whether employees adhered to company policy of regular hand washing and sanitization. Using Microsoft Azure powered Computer Vision & AI, we were able to determine whether employees adhered to mask protocol and also developed a robust reporting model to analyze the behavioral data collected to continuously improve workplace safety.

We also saw several of our mid-sized and enterprise clients permanently transition to an “anywhere operations” model, allowing key business applications to be securely accessed, delivered and enabled anywhere! As per Gartner, “the model for anywhere operations is digital first, remote first;”. For example, several of our enterprise clients subscribed to KLoBot, a DIY no-code Chatbot Builder Platform, to launch AI chatbots that could handle everything from Employee onboarding and IT support, etc., without any physical interaction. We predict this “anywhere operations” trend to become the default mode of operations for majority of our clients in 2021 and beyond, including digital enhancement of physical spaces.

I want to thank each one of you for making KLST your trusted service provider, vendor, partner, and employer in the year 2020.