Telecommunications – KM Case Study
KL Software Technologies (KLST) enables a Leading Telecommunications provider to Transform Operations and Increase Competitive Edge
Microsoft 365 SharePoint Online Intranet and Collaboration portal to streamline electronic content authoring, provide employees with on-demand, secure, easy, online access to corporate content, and to reduce communication costs.
Organization Size – 12,000+ employees
Organization Vertical – Telecommunications
Platform – Microsoft Office 365 SharePoint Online, Microsoft Azure
Challenge – A modern platform that could be used to unify communication and information across the enterprise and make it easier for employees, vendors and partners to collaborate regardless of where they are.
Solution:
- Unified Collaboration – An integrated solution using SharePoint as the document management and collaboration platform to build the Intranet Portal to manage enterprise content.
- Improved Communication – A unified way to disseminate information across worldwide office locations, to foster a corporate culture and identity.
- Ease of Use – Improved access to corporate information via powerful Enterprise Search driven User Interface.
- Corporate Content Governance – Enforce Corporate Standards, Policies and Procedures via mapping of manual processes to automated business workflows and effective reporting on Service Levels.
Benefits:
- Improved employee visibility by 80% into operations with more client information available for instant client support – greater engagement
- Cut proposal preparation time, staff and printing costs by 90% – reduced costs
- Build a modern workforce to dynamically accommodate last minute changes easily – more adaptive and up to date
- Central repository for all corporate content and 99.99% elimination of all physical paper records – reduced risk and better regulatory compliance
- Mobile-First, secure access to content anywhere & anytime, including Offline Review capability for Employees, especially for sales teams – convenient for remote connectivity
- Extend reach of corporate data globally and reap benefits of internal knowledge stores – improved business insight
- Opening the lines of communication and streamlining workflows through AI for over 90% reduction in employee hours performing such manual tasks – better business agility
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