Telecommunications – KM Case Study
KL Software Technologies (KLST) enables a Leading Telecommunications provider to Transform Operations and Increase Competitive Edge
Microsoft 365 SharePoint Online Intranet and Collaboration portal to streamline electronic content authoring, provide employees with on-demand, secure, easy, online access to corporate content, and to reduce communication costs.
Organization Size – 12,000+ employees
Organization Vertical – Telecommunications
Platform – Microsoft Office 365 SharePoint Online, Microsoft Azure
Challenge – A modern platform that could be used to unify communication and information across the enterprise and make it easier for employees, vendors and partners to collaborate regardless of where they are.
- Unified Collaboration – An integrated solution using SharePoint as the document management and collaboration platform to build the Intranet Portal to manage enterprise content.
- Improved Communication – A unified way to disseminate information across worldwide office locations, to foster a corporate culture and identity.
- Ease of Use – Improved access to corporate information via powerful Enterprise Search driven User Interface.
- Corporate Content Governance – Enforce Corporate Standards, Policies and Procedures via mapping of manual processes to automated business workflows and effective reporting on Service Levels.
- Improved employee visibility by 80% into operations with more client information available for instant client support – greater engagement
- Cut proposal preparation time, staff and printing costs by 90% – reduced costs
- Build a modern workforce to dynamically accommodate last minute changes easily – more adaptive and up to date
- Central repository for all corporate content and 99.99% elimination of all physical paper records – reduced risk and better regulatory compliance
- Mobile-First, secure access to content anywhere & anytime, including Offline Review capability for Employees, especially for sales teams – convenient for remote connectivity
- Extend reach of corporate data globally and reap benefits of internal knowledge stores – improved business insight
- Opening the lines of communication and streamlining workflows through AI for over 90% reduction in employee hours performing such manual tasks – better business agility
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