Job Title: Customer Success Manager

Company: KL Software Technologies, Inc.
URL: www.klstinc.com/legal101/, www.klapper.ai, www.netdocshare.com, www.imdocshare.com
Job Title: Customer Success Manager
Job Type: Individual Contributor
Location: India (Remote)

Job description
The ideal candidate will have impeccable Sales skills and help KLST achieve revenue goals in the US, Europe and Oceania geography for its suite of Generative AI and Microsoft SharePoint products & Services.

Key Responsibilities:

• Represent the organization as the business development executive.
• Direct reporting to the Global Vice President – Customer Success.
• Provide strategic planning and vision for KLST Digital Services and software subsidiary (KLoBot Inc) Products sales execution.
• Advocates / promotes organization and stakeholder change related to KLST mission.
• Provide a professional public presence on behalf of the company.
• Drive Annual Recurring Revenue (“ARR”) Growth of a minimum of 20% Year-over-Year.
• Work closely to ensure KLST is highly profitable, grow annuity income and ensure target normalized EBDITA of at least 25% with YOY growth.

Key Qualifications:

• Must have prior experience in Sales role managing at least $500K annual recurring revenue (ARR) business.
• Knowledge of the Legal & Professional Services industry and market conditions.
• Extensive knowledge of SharePoint, Generative AI, Microsoft 365 Services (like Teams, Planner, Viva Engage etc.), and Microsoft Azure.
• Must have proven experience in selling Microsoft SharePoint solutions.
• Strong presentation and interpersonal skills.
• Excellent verbal and written communication skills.
• Exceptional critical thinking and analytical skills.
• Strong business and financial acumen.
• Be open to working Flexible long hours as required (preferably EST USA time).
• Bachelor’s or master’s degree with MBA preferred.
• Strong written and verbal communication skills

About KLST:
KL Software Technologies was founded in 2003 with the vision of building mobile-first digital innovations that provide secure, intuitive, and consistent user experience across smarter interfaces. As a Global Systems Integrator, we focus on delivering services and building mobile-first products on Microsoft on-premises, cloud, and hybrid platforms namely Microsoft 365 SharePoint Online, SharePoint 2016 / 2019, Teams, Azure, Microsoft Dynamics CRM Online and Salesforce. Our hybrid mobility services group provides enterprise mobile app development using Angular / Ionic and Microsoft Xamarin Framework targeting Windows, iOS, and Android mobile platforms. You can learn more about KLST products and services via our website www.klstinc.com/whyklstforlegal

1. Do you have direct experience achieving at least $500K in Annual Recurring Revenue (ARR) in a sales role?
   Ideal answer: Yes (Must-have)
2. Have you sold or been involved in selling Microsoft SharePoint or Microsoft 365-based solutions to enterprise clients?
   Ideal answer: Yes (Must-have)
3. Are you familiar with the Legal & Professional Services industry? If yes, do you have any existing relationship in this sector?
   Ideal answer: Yes (Must-have)
4. Have you travelled outside India for sales or presales related activities?
   Ideal answer: Yes (Must-have)
5. Do you have knowledge or hands-on experience with Generative AI tools or AI technologies and Microsoft Azure?
   Ideal answer: Yes (Must-have)
6. Are you open to working flexible hours (USA ET time) and have a proven ability to meet YOY sales growth targets in a high-performance culture?
   Ideal answer: Yes (Must-have)